Heatmaps User Guide - Reports

Heatmaps lets you record clicks, mouse movements, and scroll activities of your visitors on your website. Heatmaps helps you to find out where users think something is clickable but is not, whether there are parts of the page that are being rarely viewed or interacted with, what your visitors are actually looking for, how much of the page is visible when users view your page, and more. Heatmaps let you ultimately optimize your website and maximize your success.

Filter

Getting started

What does Heatmap & Session Recording do? Create and manage heatmaps Tracking heatmaps Analyse Heatmaps Which Heatmap types are supported?Is the recorded heatmap & session recording data accurate?Is it complicated to set up the tracking of Heatmaps and Session Recordings?How long can I keep Heatmaps and Session recordings?

Create and manage

Create and manage heatmaps Track activities of a certain percentage of my pageviews in Heatmaps and Session recording Track multiple website URLs in heatmaps and several session recordings simultaneously Target specific pages when configuring a heatmap or session recording Ensure my configured target pages actually match the target URL What do the different rule types mean?Specify a screenshot URL for a heatmap Stop recording further heatmap or session recording activities Delete an already taken heatmap screenshot Is there any data limit to how heatmaps can be generated or how many sessions can be recorded?Capture the initial heatmap snapshot manually

Track heatmaps

Tracking heatmaps Get started tracking my heatmaps & session recordings Does Heatmap & Session Recording work with a single-page websites and web applications?Track only a specific target group Does Heatmap & Session Recording work with mobile and tablet devices?How does Heatmap and Session Recording track moves on a touch screen device?Disable the tracking of all heatmaps and session recordings for a specific site Which browsers are supported and measured by Heatmap & Session Recording?Matomo Heatmap Requirements How do heatmaps handle clicks on sticky/fixed headers and navbars?How do heatmaps handle clicks on dropdown/expandable menus?

Analyse heatmaps

Analyse Heatmaps What does Heatmap & Session Recording look like?Download a generated heatmap Change the resolution when viewing a heatmap Share a heatmap Exclude employees or partners views and interactions from the heatmap & session recording reports Apply segments and view recorded sessions and heatmaps for a custom segment of my users Fetch Heatmap and Session Recording reports via the Matomo HTTP Reporting API

Privacy

Hide certain elements, excluded elements, of my web page when viewing a heatmap Does Heatmap & Session Recording set any cookies?Disable only the heatmaps feature Enable Heatmap and Session recording on consent

Troubleshoot

Why does the Heatmap screenshot not show the fully rendered page (pictures or content missing)?Blank Heatmaps in Matomo Matomo is not recording any Heatmaps or Sessions, what can I do?Why do I have heatmap samples but no screenshot?Will the generated heatmap still work if I change a web page while heatmap data is collected?What can I do if the heatmap or session recording is not styled and CSS or font icons seem missing?Fix CORS issue for Heatmap and Session Recording Will the generated heatmaps and recorded sessions still work even if I remove the page on my website?Is there a maximum page height for heatmaps?Apply custom stylesheets when a heatmap is generated or a session recording replayed Correct a heatmap when a page header is shown over the full heatmap Configure Matomo to not load CSS from db

On-Premise FAQs

Where can I get the Heatmap & Session Recording?Who develops & maintains the Heatmap & Session Recording plugin?What about the quality of the Heatmap & Session Recording plugin?Does Heatmap & Session Recording work as a standalone product?Which Matomo version is required for this Heatmap & Session Recording plugin?What extra resources and storage size do I need to consider when using Session recording?Do I get access to the raw data that was tracked, such as clicks and mouse moves?Under what license is the Heatmap & Session Recording tracker released?