We believe in openness, privacy and 100% data ownership. Matomo’s mission is to liberate analytics and we are passionate about measuring for success. These core values are ingrained into everything we do here at Matomo and that will never change.
This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.
Who we are
We will never sell your personal data to anyone.
What We Collect and Receive
In order for us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:
- Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
- Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
Opt-out of website tracking
You can opt out of being tracked by our Matomo Analytics instance below:
You have the right to be informed of Personal Data processed by Matomo, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Third party services we use
When you visit our websites, or purchase products or services, we use the following third party services which may collect personal data:
|Matomo Cloud||To collect and analyse information about how you interact with our websites (web analytics), and to recognize and stop any misuse||Legitimate interest||Frankfurt, Germany||Anonymised IP address, Pages visited, browser and device used, mouse movements, anonymised key strokes, and more.||link|
|Google Recaptcha||To avoid receiving spam emails||Legitimate interest||USA||IP address, Cookie||link|
|Youtube||To play videos||Legitimate interest||USA||IP address||link|
|Userlike||To be able to chat with you||Legitimate interest||Germany||Message, Name, Email, …||link|
|MadMimi||To send you our newsletter emails after you signup||Explicit consent||USA||link|
|Discourse Hosting||To create an account on our forum||Contract||Germany||
Email address, Username,
Name, Password, Posts
|Matomo Marketplace shop||To create an account on our shop||Contract||France||Username, Password, Names, Email, Payment information, Phone number Physical address||link|
|HelpScout||To receive and reply to your messages after you contact us||Legitimate interest||USA||IP address, Message sent, Name, Email…||link|
|Amazon AWS||To host videos and static files||Legitimate interest||Worldwide||None||link|
|PayPal and Braintree||To receive payments||Legitimate interest||USA||Payment transactions details (name, payment details, IP address…)||link|
Retention of data
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Matomo’s legal rights.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.
Contact form: matomo.org/contact
Our EU Representative as a controller or processor not established in the Union (article 27 GDPR) is:
ePrivacy Holding GmbH
Große Bleichen 21
External Data Protection Officer
represented by Prof. Dr. Christoph Bauer
Große Bleichen 21, 20354 Hamburg
If you have any questions or concerns regarding your information, please contact firstname.lastname@example.org.
If you wish to communicate directly with our data protection officer (because you have a particularly sensitive matter for example), please contact them by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the company InnoCraft.
Before reading further, please, note that none of our team members are lawyers and do not provide legal or business advice.