Session Recordings User Guide - Reports

Session Recordings lets you record all activities on a page of a real visitor such as clicks, mouse movements, scrolls, window resizes, page changes, and form interactions. You can then replay these interactions in a video to see exactly how a visitor interacted with your website. This way you understand their expectations, problems they may have, usage patterns, and more to ultimately optimize your website and maximize your success.

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Getting started

What does Heatmap & Session Recording do? Create and manage session recordings Tracking session recordings Create and manage session recordings Is it complicated to set up the tracking of Heatmaps and Session Recordings?Is the recorded heatmap & session recording data accurate?How long can I keep Heatmaps and Session recordings?

Create and manage

Create and manage session recordings Avoid having recording sessions that contain no activity Track activities of a certain percentage of my pageviews in Heatmaps and Session recording Target specific pages when configuring a heatmap or session recording Ensure my configured target pages actually match the target URL What do the different rule types mean?Stop recording further heatmap or session recording activities Track multiple website URLs in heatmaps and several session recordings simultaneously Record only sessions when a visitor spend at least a specific time on my page Delete a recorded session Is there any data limit to how heatmaps can be generated or how many sessions can be recorded?

Track session recordings

Tracking session recordings Get started tracking my heatmaps & session recordings Disable the recording of any mouse and touch movements Disable the tracking of all heatmaps and session recordings for a specific site Does Heatmap & Session Recording work with a single-page websites and web applications?Track only a specific target group Does Heatmap & Session Recording work with mobile and tablet devices?Which browsers are supported and measured by Heatmap & Session Recording?How does Heatmap and Session Recording track moves on a touch screen device?

Analyse session recordings

Analyse session recordings Replay a recorded session Which activities are replayed in session recording videos?Share a heatmap Which shortcuts can I use when replaying a session recording video?View more information about the visitor of a recorded session Apply segments and view recorded sessions and heatmaps for a custom segment of my users Exclude employees or partners views and interactions from the heatmap & session recording reports Record more than 5000 sessions at once Fetch Heatmap and Session Recording reports via the Matomo HTTP Reporting API What does Heatmap & Session Recording look like?

Privacy

Disable the recording of any keystrokes Mask entered keystrokes on individual form fields Can anonymous users view session recordings?Disable only the session recording feature Does Heatmap & Session Recording set any cookies?

Troubleshoot

Matomo is not recording any Heatmaps or Sessions, what can I do?What can I do if the heatmap or session recording is not styled and CSS or font icons seem missing?Will the generated heatmaps and recorded sessions still work even if I remove the page on my website?Will the generated heatmap still work if I change a web page while heatmap data is collected?Apply custom stylesheets when a heatmap is generated or a session recording replayed Fix CORS issue for Heatmap and Session Recording

On-Premise FAQs

Where can I get the Heatmap & Session Recording?Who develops & maintains the Heatmap & Session Recording plugin?What about the quality of the Heatmap & Session Recording plugin?Does Heatmap & Session Recording work as a standalone product?Which Matomo version is required for this Heatmap & Session Recording plugin?Do I get access to the raw data that was tracked, such as clicks and mouse moves?Under what license is the Heatmap & Session Recording tracker released?