Why are reports not up to date in Matomo Cloud?

Most reports in your Matomo dashboard need to be processed. Matomo processes raw analytics data into aggregated report data on a schedule.

In Matomo Cloud, the end of a day is based on the website’s configured time zone. Reports are processed as follows:

1. Today reports are refreshed approximately every six hours. This is a rolling interval based on when archiving last ran, rather than a fixed six-hour schedule.
2. Today reports for segments are processed after the day has completed. Segment reports for the current day are therefore not available.
3. This week and This month reports are updated every 12 hours.
4. This year reports are processed once a day.
5. Reports for completed days and periods will usually start processing within 1–2 hours after the end of the day in the website’s time zone. The archiving queue is populated hourly, although processing may start later if archiving recently completed for the website.

The Visitors > Visits Log displays data in real time. Four other reports are updated within several seconds: Real-time Visitors, Real-time Forms, Real-time Media, and Real-time Crashes. You can access these reports from the Matomo dashboard navigation.

To learn when the report was last processed, see How do I see how long ago a report was generated?.