Manage Account Overage in Matomo
Matomo provides tools and notifications to help you monitor your usage and avoid overage fees. By reviewing your tracking setup, adjusting your plan, and managing your alert preferences, you can stay in control of your data limits and avoid unexpected costs.
Read more about What are Overage Alerts? and Types of Overage Alerts.
How do I avoid overage fees?
To minimise or prevent overage fees, you can:
- Optimise your tracking configuration
- Tracking only key events that support your goals
- Disabling unused features like heatmaps or site search
- Filtering out bots and internal traffic
- Sampling visits (for high-traffic sites)
- Removing redundant tags in Matomo Tag Manager.
These steps help reduce unnecessary data collection and are often the fastest way to lower your usage.
Upgrade your Plan
If your traffic is consistently growing, consider upgrading your plan to prevent overage fees. Our system will notify you when upgrading is a cost-effective option.
What should I do if I receive an overage alert?
If you receive an overage alert, take the following steps:
- Optimise your tracking configuration.
- Upgrade your Plan: If your traffic is consistently growing, consider upgrading your plan to prevent overage fees. Our system will notify you when upgrading is a cost-effective option.
- Contact Support: If you need help managing your usage or choosing the best plan, contact Matomo Support.
How do I manage my overage alert notification settings?
You can manage your overage alert preferences in your personal settings.
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Navigate to Matomo settings
> Personal > Settings > Quota Usage Notifications (User) -
From here, you can enable or disable the following options:
- Send me an email when hits quota is nearly exceeded
- Send me an email when there is hits overage projected
- Send me email reminders for overage and projected overage
These notifications help you stay informed about your data usage, so you can take action before exceeding your quota. If you’re unsure which notifications to enable, we recommend activating all alerts, which you can adjust later as needed.