How do I troubleshoot login failures?

If you are having problems logging into your Matomo, following the error message’s instructions usually resolves the problem.

Alternatively, try the troubleshooting tips below.

• If you cannot log in because you do not remember your username or password, then reset your password in Matomo using the Lost your password? link. Read more about resetting your login credentials.
• Make sure that cookies for the Matomo site are enabled.
• Check browser add-ons are not blocking the website traffic e.g, disable ad blockers.
• Consider clearing the site cache.
• If you open the login page using HTTP, try if using HTTPS works.
• If you are using a proxy server, you must configure Matomo to accept the proxy header that forwards the Host header.
• If the error message displayed mentions issues with the referrer, then check your Matomo setup, as possibly the referrer header is not sent correctly.