How can I change my Matomo Cloud plan?

Matomo Cloud offers a flexible and scalable web analytics solution for businesses of all sizes. As your analytics needs evolve, you may find it necessary to change your subscription plan to better align with your requirements. Whether you need to upgrade for additional features or scale down to a more suitable plan, Matomo Cloud makes it easy to modify your subscription. In this article, we will walk you through the process of changing your plan in Matomo Cloud.

Step 1: Accessing Your Matomo Cloud Instance
To begin, log in to your Matomo Cloud Instance using your credentials. Make sure you have Billing Owner access to your instance as only Billing Owners can access the billing section and modify subscription plans.

Step 2: Navigating to the Subscription Management Page
Once you are logged in to your Matomo instance, click on Administration (the gear cog) at the top right hand corner of Matomo, then click on Billing >> Account from the left hand menu.

Step 3: Selecting the New Plan
On the subscription management page, you will see a list of available plans by clicking on “Change Plan” button. Take your time to review the number of hits and pricing of each plan to determine the one that best suits your needs. You can also change from Monthly to Annual plan and vice versa.

Step 4: Upgrading or Downgrading Your Plan
Once you have chosen the new plan, select the “Choose Plan” button associated with the desired plan. Matomo Cloud will guide you through the process based on your selection.

Step 5: Reviewing and Confirming the Changes
Before finalizing the plan change, Matomo Cloud will provide a summary of the modifications you are making. Carefully review the details to ensure accuracy. Take note of any changes in pricing, billing cycle, or features.

If everything looks correct, proceed with confirming the plan change. Matomo Cloud will update your subscription accordingly.

It’s important to note that any changes made to your subscription plan will take effect immediately. Matomo Cloud will adjust the billing accordingly, prorating the charges or credits based on the timing of the plan change.

In conclusion, modifying your subscription plan in Matomo Cloud is a straightforward process. By following these steps, you can easily upgrade or downgrade your plan to accommodate your evolving analytics needs. Remember to review the plan details, confirm the changes, and explore any new features that come with your new plan. Should you encounter any difficulties or have further questions, Matomo Cloud support is always available to assist you on your analytics journey.