Is the recorded heatmap & session recording data accurate?

Yes, we have put lots of effort to track accurate data by tracking the data in a very particular way. Instead of tracking fixed pixel positions like many competitors do, we track relative positions to elements within your web page. This ensures that session recording videos and generated heatmaps are accurate. As we record relative positions, the shown visualizations and videos are still accurate even if you view them in a different browser or operating system, if the font used is different, if the zoom level is different, and even if the screen resolution is different.