Questionnaire - Analytics Platform

Matomo Analytics Support Onboarding Questionnaire

It is our mission to empower you to achieve your business goals by providing the highest level of technical support. We appreciate your time filling in this questionnaire. If you need to save and continue filling the form later, please click the link "Save and Continue Later" at the bottom of the form. * indicates a required answer.

Your team
Your email address*
Company name*
Your team members (name, role, email address)*
Please list the names, roles and email addresses of the people in your team (including yourself) who will be the main point of contacts with our Matomo Analytics Support experts.
Your Matomo Analytics platform
If you are not currently using Matomo, please skip this whole section.
What is your Matomo server URL?
Which version of Matomo?
eg. Matomo 3.3.0
How many years have you been using Matomo?
Which hosting company is managing your Matomo infrastructure?
eg. AWS, Azure, OVH...
How many servers are used within your Matomo infrastructure?
For each web server and database server please list: CPU, RAM, disk size, whether disks are SSD.
Do you use a load balancer?
If yes, please specify the type of load balancer you are using.
How is your MySQL server setup?
eg. Single server, Master-slave replication
In which country is your Matomo infrastructure located?
How large is your Matomo MySQL database (in Gb)?
What is your server operating system?
eg. Debian Jessie, Ubuntu server 16.04, Windows Server 2016
What is your version of PHP?
eg. PHP 7.1.0
What is your version of MySQL or MariaDB?
eg. MySQL 5.7.18 or MariaDB 10.1.22
Which web server do you use?
eg. Apache 2.4, Nginx 1.13, IIS
Do you use any third party plugins from the Matomo Marketplace ie. any plugins not authored by Matomo nor InnoCraft?
List here any third party plugin you may be using which are not authored and maintained by either the Matomo team or InnoCraft.
What is the content of your Matomo config/config.ini.php?
Important: make sure to remove the whole "[database]" section, any other password in this file, and also remove the "salt" line. If you have a file in config/common.config.ini.php as well, please list the content below.
How often do you take backups of your Matomo MySQL database, and where are backups stored?
How do you monitor your Matomo server?
Is there any other information you would like to share with us about your Matomo setup?
Let us know any other relevant information about your Matomo setup such as any special requirement, infrastructure, high availability
Your digital analytics strategy
With regards to your use of Matomo Analytics, what are your main business goals?*
Do you currently use any other analytics tool, and why?
Please list the tool names and their purpose.
Who are the typical users of analytics reports and data in your company?*
How are you aiming to evolve your use of analytics in the future?
How do you measure your users data and activity?
eg. JavaScript Tracking code, Importing server logs with Log Analytics, iOS or Android Mobile app SDK, Another SDK (PHP, C#, Java...)
If you measure custom attributes for users and/or actions using Custom Dimensions and/or Custom Variables, could you list a few examples?
How many websites and mobile apps are you currently tracking?*
What are the main websites and/or mobile apps you are currently tracking?
Please list your most important website URL(s) and/or mobile apps name(s).
How many actions (or pageviews) do you currently track per month?*
Do you expect growth in your traffic over the next 6-12 months?*
Do you currently experience any particular pain points or major challenges with analytics?*
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Matomo Analytics Support Onboarding Questionnaire

Your team

Your Matomo Analytics platform

Your digital analytics strategy