Questionnaire - Analytics Platform

Matomo Analytics Support Onboarding Questionnaire

It is our mission to empower you to achieve your business goals by providing the highest level of technical support. We appreciate your time filling in this questionnaire. * indicates a required answer.

"*" indicates required fields

Your Matomo Analytics platform

What is your Matomo server URL?

e.g. analytics.example.com

Is your deployment containerised?

e.g. docker

Is your web server OS Linux or Windows?*

Which web server do you use?*

e.g. Apache 2.4, Nginx 1.13, IIS

What is the content of your Matomo config/config.ini.php?*

Important: make sure to remove the whole "[database]" section, any other password in this file, and also remove the "salt" line. If you have a file in config/common.config.ini.php as well, please list the content below.

We would like to know a few names and email addresses of non-developers who are relevant to your Matomo use.*

Please list the names, roles and email addresses of the people in your team (including yourself) who will be the main point of contacts with our Matomo Analytics Support experts. Please give at least one data scientist, one marketer, and a team leader who is part of the decision process to try/keep Matomo.

Your digital analytics strategy

Do you currently use any other analytics tool, and why?

Please list the tool names and their purpose.

Why did you choose Matomo?

What will you monitor?

e.g. mobile apps, intranet, public facing web pages

On the sites you monitor with Matomo, what benchmarks or metrics do you want to improve?

How many websites and mobile apps do you wish to track?

What are a few publicly accessible websites where you will monitor with Matomo?*

We will go to these first when there is a problem with your tracking code

How many actions (or pageviews) do you currently track per month?*

Do you currently experience any particular pain points or major challenges with analytics?

What are your stakeholder’s top 3 success criteria / KPIs?

Your information will be used to onboard you and to support you. Your data will be processed by us, our hosting provider, and our support ticket provider. For more information have a look at our privacy policy.