FAQ: How do I take notes of particular events influencing my traffic?
Often when using Matomo you may have findings from the data, insights, or other notes you like to keep about changes to your website. To do this, there is a…
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FAQ: Are Matomo reports in real time?
By default, Matomo reports are in real time (learn more in our “Visits log and Real Time Analytics” guide) when you are viewing reports for “today” or any date range…
FAQ: What is the token_auth and where can I find this token to use in the API calls?
Table of contents Security considerations Matomo 4 and newer Matomo 3 and older Matomo for WordPress The token_auth acts as your password and is used to authenticate in API requests….
FAQ: Sparklines (evolution graphs) are missing in the Matomo dashboard.
The GD library is not installed on your server. This library is required to produce the sparklines. Please ask your system administrator or your web host to install php-gd for…
FAQ: Which devices are currently supported?
Android devices version 10+ and all iOS devices version 13+ (iPad, iPhone und iPod Touch). You can always find the most recent Matomo Mobile app download links here. Versions that…
FAQ: The app crashes on start
Try to disable developer options, for instance “do not keep activities”, in Android settings, see https://jira.appcelerator.org/browse/TIMOB-12939 ….
FAQ: Why are there no “Visitor icons” displayed on my device?
There are two known issues: A few icons are not displayed if you use a secure protocol (https) with a self signed or an invalid certificate. Icons won’t be displayed…
Blog: Matomo 2.0 release announced: Biggest and best release yet!
…USA, Germany, France and New Zealand. Contact To learn more about Matomo, please visit piwik.org Video Demo: https://piwik.org Features overview: https://piwik.org/what-is-piwik Contact info: Core team hello@piwik.org or more at piwik.org/team/…
FAQ: How do I configure Matomo Tracking for high reliability?
To configure Matomo (Piwik) Tracking for high availability, reliability, and better scalability, please see this other FAQ: How do I configure Matomo to use Redis for better scalability? Note: if…
FAQ: How do I fix the error “Parse error: syntax error, unexpected T_STRING in …”
If you get this error, this means that the PHP running on your webserver is too old. Please ask your webhost or sysadmin to upgrade your PHP to the latest…