Matomo doesn’t respond fast enough and user is redirected to the click target
_paq.push([‘setLinkTrackingTimer’, 750]); // increase to 750 milliseconds
You’re using an old browser version
For example there were known WebKit bug where the tracking request was interrupted. One workaround is to add the target=”_blank” attribute to anchor elements.
Track a file extension not known to Matomo yet, see the developer guide Customise the type of files tracked as downloaded.
Manually track a click as a download, when automatic download tracking does not work for some reason, you can Manually record a click as a download.
If this doesn’t help solve the issue, you can find additional relevant information in this FAQ: Matomo is not tracking outlinks clicks to my own websites