FAQ: How do I track users of my own Android or iOS mobile app using Matomo?
You can measure your mobile app users and screenviews using the Matomo Android or iOS SDKs. Most features of Matomo will work the same as when tracking a website using…
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FAQ: How can I share a heatmap?
There could be a scenario where you may need to let someone view the Heatmaps without logging in to Matomo, in this instance you can share a link of Heatmaps…
FAQ: How do I fix the error “This user has at least some write access. Only tokens of users who have only view access can be used.”
Since Matomo 4 you can embed widgets using an app specific auth token only if the user of that token has only view access. If the user has at least…
FAQ: How do I enforce tracking without cookies
To prevent cookies from ever being used, log in as a Matomo super user and navigate to Administration > Privacy > Anonymize data. Enable the checkbox Force tracking without cookies…
FAQ: How do I disable the visits log or the visitor profile feature?
Table of contents Disable for all websites Disable only for specific website(s) For privacy compliance you can disable some features that show every action a visitor took (raw data) in…
FAQ: What do I do when the browser tab becomes unresponsive when using Matomo?
…first place (for example, selecting to display “10” rows only and click “Make it hierarchical”). Or you can try loading the page on a faster computer and a modern browser,…
FAQ: How do I see the Total number of Visits or Unique Visitors for each website in a Custom Report?
To see the total number of Visits or Unique Visitors for each website on any Matomo Custom Report, add the dimension Website Name as the first dimension for the custom…
FAQ: How to check the cohort report for a specific A/B test variation?
Ever wondered how to check the Cohort report for performance of A/B test variations. Well, it is possible in Matomo. Creating a Segment based on the A/B test variation name…
FAQ: Does Matomo use a fingerprint and how is it processed?
Matomo does not use a fingerprint to track visitors. Instead of a fingerprint, Matomo uses the most privacy-friendly industry-leading measures to protect users privacy instead of fingerprinting: the config_id is…
FAQ: How do I troubleshoot login failures?
…page using HTTP, try if using HTTPS works. If you are using a proxy server, you must configure Matomo to accept the proxy header that forwards the Host header. If…