Matomo (Piwik) may in rare cases display an error such as Internal Server Error or a 500 server error. This sometimes shows up as a white page, sometimes called the ‘White screen of death’. When you have such problem, please follow the following steps:

  1. Such error or white page indicates that there is a problem on the server: check in your web server error log file for an error message.
  2. When you find an error message in your server error log, then search for this message in the Matomo FAQ.
  3. If you do not find the answer in a FAQ, maybe it is a bug in Matomo. Search for the message in our issue tracker here.
  4. If you still have a problem and could not resolve it with those steps, please ask in the forums.