Matomo (Piwik) tracks users on your websites or apps, and will group actions of a same user into a visit. Here are some rules which are applied to assign actions to visit:

  • By default, Matomo (Piwik) will track in a visit all actions done by a visitor within 30 minutes of the last visitor’s action. See this FAQ to learn how to configure this 30 minutes delay.

  • By default Matomo (Piwik) will create a new visit whenever a visitor views your website using a different campaign information from the visitor’s ongoing visit. You can disable this behavior by setting create_new_visit_when_campaign_changes=0 under [Tracker] section in your config/config.ini.php file.

  • By default, Matomo (Piwik) won’t create a new visit when a visitor views your website using a different website referrer information. You may configure Matomo to force it to create a new visit whenever a visitor uses a new website referrer. To do so, edit config/config.ini.php file and under [Tracker] section add: create_new_visit_when_website_referrer_changes=1.

  • You may also create visits on demand by using the Tracking API or Javascript Tracker. Learn more in this FAQ.

Any questions?

Many answers and more information about Matomo you can find here:

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