We believe in openness, privacy and 100% data ownership. Matomo’s mission is to liberate analytics and we are passionate about measuring for success. These core values are ingrained into everything we do here at Matomo and that will never change.
What We Collect and ReceiveIn order for us to provide you the best possible experience on our websites, we need to collect and process certain information. Depending on your use of the Services, that may include:
- Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
- Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
Opt-out of website trackingYou can opt out of being tracked by our Matomo Analytics instance below:
SubprocessorsWe use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions. Matomo uses the following subprocessors to process the data collected by our websites:
|Subprocessor||Data location and security||Service|
|AlwaysData||Europe, France||Secure infrastructure for servers and databases and logs hosted in Paris, France.|
Third party services we useWhen you visit our websites, or purchase products or services, we use the following third party services which may collect personal data:
|Matomo Cloud||To collect and analyse information about how you interact with our websites (web analytics), and to recognize and stop any misuse||Legitimate interest||Frankfurt, Germany||Anonymised IP address, Pages visited, browser and device used, mouse movements, anonymised key strokes, and more.||link|
|Youtube||To play videos||Legitimate interest||USA||IP address||link|
|Userlike||To be able to chat with you||Legitimate interest||Germany||Message, Name, Email, …||link|
|MadMimi||To send you our newsletter emails after you signup||Explicit consent||USA||link|
|Discourse Hosting||To create an account on our forum||Contract||Germany||Email address, Username, Name, Password, Posts||link|
|Matomo Marketplace shop||To create an account on our shop||Contract||France||Username, Password, Names, Email, Payment information, Phone number Physical address||link|
|HelpScout||To receive and reply to your messages after you contact us||Legitimate interest||USA||IP address, Message sent, Name, Email…||link|
|Amazon AWS||To host videos and static files||Legitimate interest||Worldwide||None||link|
|PayPal and Braintree||To receive payments||Legitimate interest||USA||Payment transactions details (name, payment details, IP address…)||link|
Retention of dataWe will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Matomo’s legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
Contact UsE-Mail: email@example.com Contact form: matomo.org/contact
Our EU Representative as a controller or processor not established in the Union (article 27 GDPR) is: ePrivacy Holding GmbH Große Bleichen 21 20354 Hamburg Germany
External Data Protection Officer
ePrivacy GmbH represented by Prof. Dr. Christoph Bauer Große Bleichen 21, 20354 Hamburg Germany
If you have any questions or concerns regarding your information, please contact firstname.lastname@example.org. If you wish to communicate directly with our data protection officer (because you have a particularly sensitive matter for example), please contact them by post, as communication by e-mail could always have security gaps. Please state in your request that your concern relates to the company InnoCraft.