Technical Copywriter

We are seeking a talented and detail-oriented Technical Copywriter to join our team at Matomo. As a Technical Copywriter, you will be responsible for crafting clear, concise, and accurate copy for various channels including the Matomo SaaS web app, Matomo – The Google Analytics alternative that protects your data website pages, product-related emails, and FAQs describing product features.
You will work closely with cross-functional teams, including Product Owners, UX designers, Software developers, software testers, and Marketing to ensure the delivery of high-quality and user-focused content.
The role will also involve coordinating the translation of copy into multiple languages by collaborating with third-party translation services.

Key Responsibilities

• Create engaging and user-friendly copy with a consistent brand voice and tone for:
  – The Matomo – The Google Analytics alternative that protects your data website (e.g., Knowledge Base, FAQs, etc.)
  – The Matomo SaaS web app
  – Product-related emails to users
  – FAQs
• Collaborate with Product Owners, UX designers, Software developers, software testers, and Marketing to gather requirements, understand product features, and develop effective copy strategies
• Conduct thorough research to understand complex technical concepts and transform them into easily understandable and actionable instructions
• Work closely with the Product development team to ensure the accuracy and consistency of the copy across different platforms and languages
• Coordinate the translation process with third-party translation services, ensuring timely and accurate delivery of translated content in multiple languages
• Participate in cross-functional meetings, providing input on content strategy, user experience, and product documentation.
• Review and edit existing copy to improve clarity, readability, and overall quality
  Stay up-to-date with industry trends, best practices, and advancements in SaaS products, copywriting, and agile working methodologies
• Maintain brand guidelines and style guides to ensure consistent messaging across all channels
• Assist in creating marketing materials, such as blog posts, whitepapers, and case studies, to support the promotion of Matomo products and features

Skills and Qualifications

• Excellent written and verbal communication skills with exceptional attention to detail. Demonstrated experience in writing technical copy for SaaS products, ideally within the web analytics or data privacy sector. Proficiency in adapting complex technical concepts into clear and concise instructions for a non-technical audience
• Familiarity with agile working practices, such as Scrum, and the ability to work collaboratively within cross-functional teams. Strong organizational and project management skills to handle multiple priorities and meet deadlines
• Ability to work independently and proactively, taking ownership of projects and delivering high-quality results
• Ideally you would have some experience with CSS, HTML or JavaScript, and familiarity with web analytics tools and concepts is a plus
• Experience with translation coordination and localisation processes is desirable
• Bachelor’s degree in English, Communications, Technical Writing, or a related field is preferred

Attributes

• Exceptional verbal and written English language skills
• Being fluent in other languages such as French, German, and Italian is a plus
• Relate to company values About Matomo Analytics
• Positive ‘can do’ attitude
• High levels of personal and professional integrity
• Ability to work independently and as part of a team
• Proactive and takes initiative
• Highly autonomous, with proven ability to manage own workload effectively
• Ability to work in a fast-paced environment
• Good reporting skills
• Sense of humour

Benefits

• Remote work (save many hours on commute, and save money)
• Co-working space paid for and/or work from home
• All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)
• Flexible hours
• 25 days of paid holidays per year plus your national public holidays
• Immediate impact
• Onboarding/training plan

Location

• 100% Remote work position

We offer a competitive salary package, including benefits, professional growth opportunities, and the chance to work with a passionate and diverse team. If you are a self-motivated individual who thrives in a fast-paced, remote work environment, we encourage you to apply.
To apply, please submit your resume, portfolio, and a brief cover letter highlighting your relevant experience and why you are interested in joining the Matomo team.

Research shows that while men apply to jobs when they meet some of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please get in touch and apply and submit your resume, portfolio, and a brief cover letter highlighting your relevant experience and why you are interested in joining the Matomo team.

About InnoCraft and Matomo Analytics

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: hundreds of millions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

Come join our growing team that’s helping ensure a safer, more privacy focused web/internet!