IT Support and Systems Administrator

Hello 👋

We’re looking for a IT Support and Systems Administrator to join our growing team with the goal of making our customers successful. We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you’re excited by the prospect of independently managing our IT infrastructure and driving key technical initiatives, this job is for you.If you love working across diverse IT challenges—from managing MS 365 to providing hands-on support and ensuring compliance—this job is for you.

About InnoCraft and Matomo 📊

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

We are a fully remote and our community is worldwide with a strong core in New Zealand, Europe and Canada!

At Matomo we are committed to:

• • Open Source Commitment: Matomo offers a transparent and collaborative work environment focused on open-source principles, allowing employees to contribute to meaningful, community-driven projects.

• • Privacy-Focused Analytics: Working at Matomo means being part of a company that prioritizes user privacy and data protection, providing ethical analytics solutions that respect user rights.

• • Flexible Work Environment: With a strong emphasis on work-life balance, Matomo provides flexible working hours and remote work options, allowing employees to achieve a healthy balance between their personal and professional lives.

Key Roles and Responsibilities 🚀

• • IT Management: Administer MS 365, GitHub, Atlassian, and manage user access.

• • Technical Support: Resolve software and hardware issues on Mac and Windows.

• • Tool Setup: Evaluate, select, and configure new tools.

• • MDM: Maintain mobile device management (MDM) and ensure compliance.

• • Training: Recommend and facilitate IT training programs.

• • Procurement: Manage hardware/software procurement and lifecycle.

• • Business Continuity: Develop and test business continuity plans.

• • Data Management: Ensuring compliance with legal, security and data protection regulations.

• • Documentation: Maintain IT documentation and manage vendor relationships.

Minimum qualifications 🤓

• • Minimum 5 years experience in IT support and administration

• • Proficiency with administering MS 365 and other SaaS applications.

• • Strong understanding of both Mac and Windows operating systems.

• • Must have previous experience being solely responsible for IT from a hands-on perspective for a 50-100 employee business.

• • Experience in setting up and maintaining technology systems including, configuration management, access control and security

• • Excellent troubleshooting skills

• • Excellent problem-solving skills and attention to detail.

• • Strong communication and interpersonal skills.

• • Familiarity with IT security best practices.

• • Experience in project management.

• • Ability to create and maintain detailed documentation.

About you ✨

• • Communication – Excellent communication skills, verbal and written

• • Problem Solving– Excellent problem solving skills

• • Mindset – You must have an analytical mind, a “sense of urgency” mindset and critical thinking skills

• • Motivation – Highly self motivated and have passion for what you do.

• • Results– Highly result driven

• • Time Management – Ability to manage multiple priorities, commitments and projects

• • Teamwork – An excellent team player

*Don’t tick all the boxes? We still encourage you to apply as we are looking for individuals to grow with the team, and promote a diverse, inclusive and empowering culture at Matomo.

Location

• • 100% Remote work position

• • Must be based in New Zealand

Benefits 💪

• • Remote work (save many hours on commute, and save money)

• • Co-working space paid for and/or work from home

• • All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)

• • Flexible hours

• • 25 days of paid holidays per year plus your national public holidays

• • Sick leave  

• • Health Insurance: Your Well-being, Our Priority

• • A huge “playground” to grow your skill set 

• • Volunteering Day: Empower Your Impact

• • Bereavement Leave for Pets: Compassion Beyond Boundaries

• • Training Opportunities

• • Mental Health Support Services

How do we interact working remotely?

Remote working works really well here in Matomo. We use Slack, Team calls and the Atlassian suite as our main team communication channels. We also have a 15 minute team daily huddle, a once a week team meeting, and a once a month company wide “All-Hands” meeting. Also, a regular one on one catch up with the Team Leader at least once a week. And we document all internal knowledge in our wiki.

Diversity and Inclusion 🤗

InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet!