If your import fails regularly for a specific day, you may have found a bug in the import process. In this case you should file a bug report at the github repository. To help us find the cause more quickly, please do the following things when filing your report:
- Start a new import for the specific day that fails and check the “Enable Verbose Logging” checkbox at the bottom of the form:
- When the import experiences the error again, find the log file on your server for the import (it will be named something like
/path/to/your/matomo/tmp/logs/gaimportlog.$idSite.$matomoHost.log). Email it to us at firstname.lastname@example.org (it’s probably a good idea not to post the contents with your bug report as it may contain information about your server).
- Cancel the import.
This will help us debug the issue you are experiencing, though we may still not be able to find a cause. In this case, if you are able to provide read only access to your Google Analytics account, we will be able to further debug the problem.