Please check the following steps to troubleshoot your Matomo Mobile app:

  • Is your internet connection active?
  • Is your Url to Matomo (Piwik) Server entered correctly?
  • Have you entered the correct login and password?
  • Is there any unwanted characters – spaces for example – in the Matomo Url, username or password?
  • Does your Matomo user have at least “View” permission for one website?
  • Do you use the LDAP plugin? Unfortunately, the LDAP plugin does currently not support to log in via API
  • Make sure your Matomo instance is not blocked by an “Ad blocker” app. In case you are using a custom ROM please have a look whether your ROM comes with an Ad blocker which is enabled by default