Please check the following steps to troubleshoot your Matomo Mobile app:
- Is your internet connection active?
- Is your Url to Matomo (Piwik) Server entered correctly?
- Have you entered the correct login and password?
- Is there any unwanted characters – spaces for example – in the Matomo (Piwik) Url, username or password?
- Does your Matomo (Piwik) user have at least “View” permission for one website?
- Do you use the LDAP plugin? Unfortunately, the LDAP plugin does currently not support to log in via API
- Make sure your Matomo (Piwik) instance is not blocked by an “Ad blocker” app. In case you are using a custom ROM please have a look whether your ROM comes with an Ad blocker which is enabled by default