Need help?

This chapter is a safety net, not a step. Come back here any time you get stuck!

Everyone can get stuck sometimes.

Whether you’re stuck with your setup, have a specific question, or simply want someone to walk you through Matomo, here are the best places to start:

Step 1 Something is not working, or you are stuck: Talk to our team

Do not lose hours on a problem. A quick exchange can often solve it:

Prefer to browse first? Visit our Help Centre.

Step 2 You have a specific question: Our Knowledge Base

Browse the Knowledge Base for troubleshooting and detailed technical answers.

Step 3 You want to learn and go further: Our Resources!

We have plenty of different formats and content ready for you when you are:

• Resource Hub: For practical guides and tutorials that help you learn Matomo step by step. → Explore guides and tutorials
• Guides and tutorials. Short, practical walkthroughs to build your skills. → Browse the Guides
• Webinars. Learn live from the team and other users. → Join one of our webinars

Not sure where to go?

1. Start with the Resource Hub for learning and practical guidance.
2. Join one of our live Webinars.
3. Use the Knowledge Base when you need a detailed answer to a specific or technical question.
4. Contact Support when you’re stuck or something isn’t working.