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Blog: The Ultimate Guide to HeatMap Software

September 20, 2021September 20, 2021 by Ben Erskine

…overall session recordings, heatmap software helps improve user experience and therefore customer retention and conversions. What is heatmap software? Heatmap software is a data visualisation tool that uses colour to…

Categories Analytics Tips, Plugins

Blog: 10 Proven Ways Heatmap Software Improves Website Conversions

September 20, 2021September 20, 2021 by Ben Erskine

…not. Using heatmaps to track factors such as usability, compare A/B landing pages and content engagement across channels optimises online conversions by addressing issues faced by real users. How heatmaps…

Categories Analytics Tips, Plugins

FAQ: What can I do if the heatmap or session recording is not styled and CSS or font icons seem missing?

December 21, 2021May 4, 2017 by Matomo Core Team

When Matomo (Piwik) records activities for heatmaps and session recordings, the HTML of your website is being recorded and shown when you view a heatmap or a recorded session. However,…

FAQ: How do I correct a heatmap when a page header is shown over the full heatmap?

May 19, 2017 by Thomas Steur

…using CSS or JavaScript. For example: .welcome { max-height: 1000px; } If you want to set this style only for Heatmaps, you can prefix your selector with “html.piwikHeatmap”: html.piwikHeatmap .welcome…

FAQ: How do I delete an already taken heatmap screenshot?

July 27, 2021February 1, 2019 by Thomas Steur

You can delete an already taken screenshot of a heatmap by navigating to a heatmap and scrolling to the bottom of the page. If the heatmap is still active and…

FAQ: Why do I have heatmap samples but no screenshot?

June 30, 2021 by Jason Mumby

…a web page configured for a heatmap the entire DOM (page markup) is captured and saved in your Matomo database. This is then used later for displaying your heatmap in…

FAQ: Will the generated heatmap still work if I change a web page while heatmap data is collected?

May 16, 2017May 4, 2017 by Matomo Core Team

Yes, editing your web page should not affect the results and the heatmap data will be still correct and show you where your users really engage….

FAQ: How do I specify a screenshot URL for a heatmap?

April 16, 2019May 4, 2017 by Matomo Core Team

When you configure a heatmap and define on which pages the activities for this heatmap should be recorded, different URLs may match your defined page rules. For example when you…

FAQ: How do I apply custom stylesheets when a heatmap is generated or a session recording replayed?

March 6, 2018May 19, 2017 by Thomas Steur

…(recommended) or html.piwikHsr. To apply custom stylesheets only for Heatmaps, prefix your CSS with html.matomoHeatmap (recommended) html.piwikHeatmap. To apply custom stylesheets to Session Recordings, prefix your CSS with html.matomoSessionRecording (recommended)…

FAQ: Why does the Heatmap screenshot not show the fully rendered page (pictures or content missing)?

November 9, 2017 by Thomas Steur

…this, follow these steps: 1) Disable Heatmap & Session Recording in your tracking code (as early as possible eg when calling “setSiteId” etc): _paq.push([‘HeatmapSessionRecording::disable’]); 2) Enable Heatmap & Session Recording…

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